When Should the Board Step In?

The recent United Airlines scandal is due to a passenger being forcibly removed from a plane to make room for United employees who needed to be on the flight. The video of this unfortunate passenger being dragged from the plane has gone viral and caused much damage to the United brand. A decision has now been made that United will no longer bump passengers from their airplanes to make room for United employees. Is this a decision that was made at the board level?

How does a board decide that management is not performing and step in and announce that there is a policy change being made? Is the governance structure such that only the Board could have made this policy change? So many questions… How does your organization handle the board’s supervision of management?

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